ANNE ROBINSON
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"Driving the Customer Value Chain through Performance Management"
Senior Manager, Customer Value Chain Management - Cisco Systems.
Anne G. Robinson, Senior Manager - Information and Data Strategy for Cisco's Customer Value Chain Management (CVCM) organization, is responsible for establishing and deploying strategic business intelligence and data management capabilities across the CVCM organization. Previously, she led a team of Forecast Practitioners tasked with developing and delivering sophisticated mathematical models to predict future product demand.
Dr. Robinson serves on the SAS-Teradata Product Advisory Board and as the VP of Marketing and Outreach of INFORMS. Anne has a Master's in Applied Operations Research from the University of Waterloo and a Ph.D. in Industrial Engineering from Stanford University.
“What gets measured gets done” often is true when it comes to tactical execution. When applied to large-scale strategy, however, the implications of this adage are even more significant. By integrating corporate quality and customer service with traditional supply chain functions, Cisco fundamentally changed its thinking and created Customer Value Chain Management, a totally new and fully customer-focused organization. Hear how a sharp focus on performance management, metrics and data helped drive Cisco into a new era of quality, customer service and supply chain execution.
Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage.
Presentations
The presentations that are allowed to be shared with the delegates are now accessible via this website, in PDF format. All delegates have received a thank-you e-greeting announcing the password. Please note that the password is case sensitive! Unfortunately, some presenters do not want to share their presentation. The presentation by Stephen Brobst - “The Science of Analysis” (Wednesday April 14) - is only available in hard copy. Please send an e-mail to scarlett.vandermeulen@teradata.com
if you want a copy.
Automotive Day
For the first time this year, we organised a special track for the Automotive Industry which proved to be very successful.The presentations of this one-day session are available here.
